We are creating relationships with your costumers!
The mission of the Dual Pro call center is to provide qualified service to your existing clients and to find new ones.
The warranties of our success are qualified personnel and professional technical equipment. They allow us to provide high quality service to your clients in telemarketing, as well as in processing of outgoing and incoming calls and CRM standard development. Our service will gives you opportunity:
- to minimize your administrative costs and debtors arrears,
- to increase turnover,
- to optimize advertisement and marketing tasks.
Our call center has working directions, which are usually divided in two big groups – incoming calls (receiving of calls and its handling) and outgoing calls (performing of calls to respondents).
Outgoing call service - do you know, how many calls receive your clients' service department, and how quick they are responding on calls? How many missed call do you have? Are you recording incoming calls for evaluation of service quality? Do you have any advantage about clients complains and offers? If you don't have answer at least at one question – it means that this service is made exactly for you!
Hot line – this service provides you permanent or temporary call line (e.g. if you have special promotions or lottery), or you have big amount of calls and you don't want to hire new employees. Also hot line is very useful if you want to optimize your administrative tasks and to raise costumers' service level. Please, remember - if costumer cannot reach you, next call that he will do, will be directed to your competitor!
Virtual bureau – it includes in itself administrative service for small or big companies. Our operators will process your incoming calls, provide information about company and products, handle over orders, register complains and offers and create summary.
Outgoing call service – this service provides for increasing of costumers amount and to ensure that they will be satisfied with your products.
Telemarketing – selling of goods or service by phone.
Inkasso – service of debts collections – as soon you will start to work with debts, as fast you will receive it!
Inquiry – target audience inquiry by phone.
DB audit – Upgrade of data base, its deduction and activation.
Promo – Info calls about new products, services and promotions.
